IT Support & Maintenance
All Maywood Solutions maintenance support is delivered through a single-point-of-contact utilising the comprehensive range of skills and resources within our dedicated 24/7 technical assistance centre. From here all incidents are managed and dealt with in the most efficient and time effective manner. Our multi-vendor approach is delivered through a wide network of experienced field engineers and allows us to offer a more responsive and efficient support solution to our Customers.
Services include:
- UK, Ireland and mainland Europe coverage
- A single point of contact for all related incidents
- Networking devices & server support
- Guaranteed responses and fixes within defined service level agreement
- Access to 48 spares locations
- A vast network of skilled and accredited field based engineers backed up by specialist consultants
- 24/7 Service Desk and call logging facility
- Service delivery management
- Remote and onsite trouble shooting services
Maywood Solutions has invested heavily in the training and accreditation of their engineers and consultants and has the ability to support products from most of the leading vendors, including:
- Cisco
- Nortel
- 3Com
- Allied Telesyn
- Cabletron/Enterasys
- Dell
- HP
- IBM
- Sun
For more information on how Maywood Solutions can support your business please contact us today!
