Monitoring Services
IT Network Management is a full time job and one that requires a dedicated, strategic approach to ensure that any issues are dealt with as soon as they arise. Calling engineers out after the network has gone down is inefficient and costly and can be avoided by utilising Maywood Solutions remote network monitoring service.
IT Network Management overview
With networks demanding 24/7 attention it has never been more important to have the correct IT Network Management in place. Increasing pressure from Customers has put more reliance on support organisations to provide a dedicated remote technical support team that are available to monitor networks whatever the time.
Focused on supporting our customers’ environments, Maywood Solutions can deliver a remote network monitoring solution which allows our team of technical experts to monitor your networks remotely in a safe and secure environment 24/7.
From a Network Operations Centre (NOC), we can monitor a wide range of complex networks across the UK, Ireland and mainland Europe and quickly alert Customers of potential problems before they have a significant impact on a business. Remote monitoring can save businesses from the time, inconvenience and costs of a call out.
Optimised performance and availability
Our remote IT network monitoring service provides the monitoring of all devices under contract with Maywood Solutions and will alert the Customer of any incidents that could affect the performance of the overall IT network infrastructure.
The types of events monitored include:
- Device failures
- Module failures
- Power supply failures
- Link failures
- High utilisation
Reporting
Maywood Solutions provides an advanced reporting engine with a dynamic web based console that will enable network visibility across your entire IT network infrastructure.
Key Product Features:
- High Level Summary Views
- Topology and Event Search Views
- Monitor Performance and Alerts
- Reports for Common Performance Metrics
IT Network Management
In addition to alerting your Customers of incidents Maywood Solutions are able to provide an IT network incident management service. This service will provide Customers with access to our highly skilled engineering teams to assist with the related incident and ensure a swift resolution. All incidents will be logged and managed through the Maywood Solutions Call Management System (CMS).
Through secure access to the customer infrastructure through one or more MPLS links Maywood Solutions are also able to use advanced diagnostic and troubleshooting skills so that any non-hardware related incidents can be identified.
Key features of remote network monitoring include:
- Active monitoring
- Retrospective network reporting
- Performance monitoring
- Network failure reporting
- Central network error log
The system will assist Customers with:
- Network visibility
- Network troubleshooting
- Network reporting
- Failure notification
- Multi-user access
- Security
Customer Portal
The portal provides basic functionality and includes user specific topology map displays, event log views, and real-time MIB table/graph displays. This web based module will allow the customer to have full visibility of their infrastructure health. Customers will have full multi user access, which will provide the ability to view, monitor, remotely manage, and report on the whole network through a single interface. This is the most important aspect of the solution and is extremely flexible. There are over 400 reports which can be setup and run with as much or as little information as is required.
Software capabilities include:
- Performance and fault management
- Intuitive point and click interface
- Enterprise scalability
- Universal device poller
- Community support
- VMware virtualisation monitoring
- Report writer
- Customer property editor
- Role based access control
- SNMP trap and syslog viewer
Summary
At Maywood Solutions we are committed to providing tailored support solutions to meet our Customers' needs. Working with customers across the UK, Ireland and mainland Europe means Maywood Solutions has the technical expertise, resources and experience to remotely monitor our Customers’ networks 24/7. Remote monitoring allows us to closely monitor and fix any IT network problems from a Network Operations Centre which in turn provides an efficient, reliable service to keep our Customers’ networks running optimally at all times.
To find out how we can assist you further with your IT Network Management requirements please contact us today where one of our representatives will be on hand to deal with your enquiry in more detail.
